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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Leave us a review

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What our customers say about us...

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Mia Prefer

September 30, 2026

5 out of 5 rating by Mia Prefer
"Lovely, very professional and knowledgeable. Will recommend to everyone! Great services!"
We responded:
"Mia, thank you for taking the time to leave us a review! I'm happy to hear that you found our services professional and knowledgeable. Your recommendation means a lot to us. Let us know if we can help with anything else!"
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Shirley Morgan

September 24, 2026

5 out of 5 rating by Shirley Morgan
"Excellent service, quick and easy."
We responded:
"Shirley, thank you for taking the time to leave us a review! I'm happy to hear you found our service excellent and the process quick and easy. We appreciate your support!"
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Janiyah Peterson

September 22, 2026

5 out of 5 rating by Janiyah Peterson
"exceptional service!"
We responded:
"Janiyah, thank you for the 5 stars! I'm happy to know you received exceptional service from our office. We're always here if you need anything else!"
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Celeste Jenkins

September 22, 2026

5 out of 5 rating by Celeste Jenkins
"Exceptional service!!"
We responded:
"Celeste, thank you for the 5 stars! I'm happy to hear you had an exceptional experience with our office. We're always here to help if you need anything else!"
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maiya anderson

September 21, 2026

5 out of 5 rating by maiya anderson
"I had a great experience. It was fast And overall, very satisfied"
We responded:
"Maiya, thank you for taking the time to leave us a review! I'm happy to hear that you had a great experience and that everything went smoothly. We appreciate your support!"
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Shacore Mungin

September 18, 2026

5 out of 5 rating by Shacore Mungin
"I recently added a new vehicle to my State Farm policy, and the entire experience was great from start to finish. The process was smooth, quick, and easy, and everything was explained clearly. The customer service was excellent, and I was very pleased with how everything was handled. I appreciate the professionalism and helpfulness of the State Farm team. Great experience overall! ⭐⭐⭐⭐⭐"
We responded:
"Shacore, I'm so happy to hear that adding your new vehicle to your policy was a smooth and easy process. We always aim to provide clear explanations and excellent customer service. We appreciate your kind words and are glad you had a great experience with our team!"
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Janiya Thomas

September 18, 2026

5 out of 5 rating by Janiya Thomas
"Thank you to my rep Brianna! She is so professional and relatable. She explained my coverages in terms that I could understand and ensured I had everything I need to be covered."
We responded:
"Thank you, Janiya! I'm glad to hear Brianna was able to assist you so well. We always aim to make sure our customers feel informed and secure with their coverage. We're here if you need anything else!"
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Denise Amerie

September 18, 2026

5 out of 5 rating by Denise Amerie
"The agents there are very professional, friendly, and maximized my savings."
We responded:
"Denise, thank you for taking the time to leave us a review! I'm happy to hear that our team was able to provide you with professional and friendly service while helping you with your savings. We're always here if you need anything else!"
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Taylor Green

September 17, 2026

5 out of 5 rating by Taylor Green
"Brianna provided outstanding customer service and made the entire process easy and stress free. She was knowledgeable, professional, and took the time to answer all of my questions thoroughly. Her friendly attitude and attention to detail were greatly appreciated."
We responded:
"Taylor, thank you for taking the time to leave us a review! I'm glad to know your experience was easy and stress-free. Providing knowledgeable and friendly service is something we truly value. We're here to help if you need anything else!"
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Emmanuella Asamoah

September 16, 2026

5 out of 5 rating by Emmanuella Asamoah
"Best agent ever!!. She really breaks down your policy and even tries to save you money!"
We responded:
"Emmanuella, we appreciate your feedback and support! I'm happy to hear that you found our policy explanations helpful and that we could help you find some savings. We're always here to assist with anything else you might need!"
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Monica Shah

September 14, 2026

5 out of 5 rating by Monica Shah
"I had a wonderful experience with D’Etta Sumlin State Farm Agency! D’Etta made getting my auto insurance policy quick, easy, and completely stress-free. She was professional, helpful, and took the time to make sure everything was explained clearly. I truly appreciate how smoothly she handled everything and how easy she made the entire process.

I highly recommend D’Etta Sumlin State Farm Agency to anyone looking for great customer service and an insurance agent who genuinely cares about her clients. Thank you, D’Etta, for making the process so easy!"
We responded:
"Monica, thank you for taking the time to leave us a review! I'm really happy to hear that your experience with our office was smooth and stress-free. It's great to know that everything was explained clearly and that you felt well taken care of. Your recommendation means a lot to us. We're always here if you need anything else!"
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Shi Koti

September 8, 2026

4 out of 5 rating by Shi Koti
"Brianna is a gem. She is thorough, friendly, efficient and honest. I set the expectations up front and she was more than willing to work with me."
We responded:
"Thank you for your review, Shi! I'm glad to know that you had a positive experience with our office and that we could meet your expectations. We appreciate your feedback and are here if you need anything else!"
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Amber Satcher

September 3, 2026

5 out of 5 rating by Amber Satcher
"Contessa was nice, professional and prompt helping me with a family member's account today. The staff here is knowledgeable and it is evident that D'etta Sumlin has valuable expertise in her field!"
We responded:
"Amber, thank you for taking the time to leave us a review! I'm happy to hear that Contessa was able to assist you promptly and professionally. Our team takes pride in being knowledgeable, and it's great to know that our expertise is evident. We're always here to help if anything comes up!"
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Tony Cole

August 20, 2026

5 out of 5 rating by Tony Cole
"AMAZING IS NOT EVEN A STRONG ENOUGH WORD!!! The communication, professionalism and friendliness was exactly what I needed to help me during such a stressful time. Navigating insurance when you've had an accident is difficult as is ans Brianna reassured me that she would do what she could to help and she delivered! THANK YOU!!!"
We responded:
"Tony, thank you for taking the time to leave us a review! I'm really happy to hear that Brianna was able to provide the support and reassurance you needed during such a challenging time. We always aim to make the insurance process as smooth as possible. We're always happy to help if anything comes up."
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Karen Osteen

August 20, 2026

5 out of 5 rating by Karen Osteen
"Brianna Carthan was such a breath of fresh air to speak with very friendly and personable. Made sure I had the correct insurance on my vehicle, I needed a lower premium the one I had was extremely high and she suggested the defensive driver's course which will lower my premium even more. I am so excited I switched to State Farm definitely letting friends and family know about my savings and the awesome agent that State Farm has."
We responded:
"Thank you, Karen! I'm really happy to know that your experience with us was positive and that we could help you find a better fit for your insurance needs. It's great to hear you're excited about the changes and sharing your experience with others. We're here for you, so feel free to reach out if you need anything else!"
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Allen Pugmire

August 18, 2026

5 out of 5 rating by Allen Pugmire
"I’ve been working with Brianna and this agency and let me tell you they have been a wonderful to work with. They are so polite and very good at communication. Thank you so much for your help. Hopefully get to work with you guys again. Stay classy."
We responded:
"Allen, thank you for taking the time to leave us a review! I'm really happy to hear that our team has made your experience a positive one. We always aim to provide excellent communication and service. We look forward to working with you again. Stay classy! Let us know if we can help with anything else!"
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Trina C

July 15, 2026

5 out of 5 rating by Trina C
"D'Etta and team is ALWAYS so pleasant and helpful. Coverage is reasonable. Very satisfied customer."
We responded:
"Trina, thank you for taking the time to leave us a review! I'm happy to hear that you find our team pleasant and helpful, and that you're satisfied with your coverage. We appreciate your support!"
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Tiwanna Baker

July 13, 2026

5 out of 5 rating by Tiwanna Baker
"Ms. Sumlin is the GRAND MASTER of agents, always put the client first and get the best value with policy needs!! I've been with her 10 years and wouldn't trade her for anything!"
We responded:
"Tiwanna, thank you for taking the time to leave us a review! I'm really happy to hear that you've had such a positive experience over the past decade. It's always our goal to prioritize your needs and ensure you get the best value. We're so glad you're part of our office family."
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shatrece jenkins

June 26, 2026

5 out of 5 rating by shatrece jenkins
"Absolutely amazing customer service and works expeditiously as well."
We responded:
"Thank you, Shatrece! I'm happy to hear that you had an amazing experience with our customer service and that we were able to assist you quickly. We appreciate your support!"
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Enez Lundy

June 1, 2026

5 out of 5 rating by Enez Lundy
"If I could give D’Etta Sumlin 30 stars, I absolutely would!

D’Etta went above and beyond to help me with my insurance needs. From the very beginning, she was professional, knowledgeable, patient, and genuinely cared about making sure I understood all of my options. She took the time to answer every question, made the entire process stress-free, and provided exceptional customer service every step of the way.

It’s rare to find someone who is not only great at their job but also makes you feel valued as a customer. Her dedication, kindness, and attention to detail truly set her apart. State Farm is fortunate to have someone as outstanding as D’Etta on their team.

If you’re looking for an insurance agent who will go the extra mile for you, I highly recommend D’Etta Sumlin. She deserves far more than 5 stars! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ (30 stars if they let us!) 😊"
We responded:
"Hey, Enez! Thank you so much for this incredible review. Your kind words truly mean the world to me. It was my pleasure to help with your car insurance needs, and I’m so happy I could make the process clear, comfortable, and stress-free for you. Thank you for trusting me, for recognizing the care I put into my work, and for your amazing recommendation. I sincerely appreciate your support!"
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Johann Westmaas

May 6, 2026

5 out of 5 rating by Johann Westmaas
"D'Etta was very responsive. I enjoyed working with her to increase my auto coverages."
We responded:
"Thank you, Johann! I'm glad you had a positive experience increasing your auto coverages. We appreciate your feedback and are always here to help with any insurance needs. Let us know if there's anything else we can assist with!"
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Miss Jazz

April 20, 2026

5 out of 5 rating by Miss Jazz
"D’etta was very kind and helpful throughout my entire process of getting my renter’s insurance."
We responded:
"Thank you for sharing this! I'm happy to hear that D'Etta was kind and helpful during your renter's insurance process. Our office is committed to providing supportive service every step of the way. Let us know if there's anything else we can assist you with!"
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Ebrima Bah

April 8, 2026

5 out of 5 rating by Ebrima Bah
"Good customer service"
We responded:
"Thank you, Ebrima! I'm happy to know you appreciated our customer service. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
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Alan

February 7, 2026

5 out of 5 rating by Alan
"Been with them for probably 5+ years and they have been great 👍"
We responded:
"Alan, thank you for your loyalty over the years! I'm happy to know you've had a great experience with us. If there's anything more we can do for you, just let us know. Thanks for choosing us!"
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Yolanda Sims-Smith

February 3, 2026

5 out of 5 rating by Yolanda Sims-Smith
"Wonderful"
We responded:
"Thank you Yolanda for your continued business! We hope to continue to exceed your expectations "